Privacy Policy
Luciano’s Restaurant – Hamilton
1. Introduction
Luciano’s Restaurant (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our restaurant, website, ordering systems, reservation services, marketing communications, and related platforms.
2. Information We Collect
We may collect personal information including your name, phone number, email address, billing and payment information, delivery address, reservation details, order history, feedback, and any information you voluntarily provide when contacting us or using our services.
3. How We Use Your Information
We use your information to process orders and reservations, provide customer service, improve our services, communicate with you regarding orders or promotions, comply with legal obligations, and maintain the security and functionality of our systems.
4. Sharing of Information
We do not sell your personal information. We may share information with trusted third-party service providers that assist us with payment processing, online ordering, reservations, website hosting, analytics, marketing, and operational support. Information may also be disclosed where required by law.
5. Cookies and Website Analytics
Our website and online services may use cookies and similar technologies to improve user experience, understand website traffic, remember preferences, and support marketing activities. You may adjust your browser settings to refuse cookies where permitted.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. Our internal systems and third-party platforms used for reservations, ordering, and customer management — including password-protected services such as ResDiary — are secured with access controls and limited authorized staff access.
Payment transactions are processed through secure third-party providers that maintain PCI-DSS compliant payment processing standards. Luciano’s Restaurant does not store full payment card details on its own systems.
While we take commercially reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on applicable privacy laws, you may have the right to request access to your personal information, request corrections, withdraw consent to marketing communications, or request deletion of your information where legally permitted.
9. Third-Party Services
Our services may contain links or integrations with third-party websites, delivery platforms, or payment processors. We are not responsible for the privacy practices of those third parties and encourage users to review their respective privacy policies.
10. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.